I have ordered from this place before and the service was pretty good, however, this time not so good. I ordered the nylon filaments 3.0, and received a message they were ready to ship. I waited several days (nothing developed) before calling and checking on my order. I was told that they were out of the 3.0 and would I like to substitute another, which I did. I was told then that my order would ship the next day, but it was again several days before it shipped. The price is right on these, but I don't like to be told a story. If you are out of a product, let me know, and if it's going to be a while before they are shipped, then again, just tell me so. I'm pretty easy to get along with, but I also have customers that want to know the real story and it makes me look bad when this happens. Now to be fair, we are going through a bit of a crisis (pandemic), so I will give them some slack this time - but for future reference, just tell me the situation like it is (ie. out of stock, delays in shipping, whatever) and I will most likely understand.
